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Shipping Charges:
Free shipping for orders over the value of £55. For orders below £55 we charge £4.99 shipping costs.

Shipping Time:
1-3 working days to mainland UK
The delivery time is not binding. Please allow 1-2 days to process your order.

Right to cancel:

1. Cancel 

You may cancel your purchase in writing (letter, fax or email) within two weeks with no requirement to justify your decision, or by returning the item, if it has already been shipped to you. The time period begins upon receipt of this written notification of the customer’s right to cancel. Timely written request for cancelation or return of the item are all that is necessary to meet the cancelation period requirements. Customer cancellations should be sent to:

Ergobaby Europe GmbH
Moenkebergstrasse 11
20097 Hamburg Germany
Fax: +49 40 4210 651 99.

2. Consequences of cancellation 

In case of effective cancellation, all services provided to both parties must be paid in full. If the service provided in part or in full cannot be returned, or if it can only be returned in a damaged state, Ergobaby Europe GmbH must be compensated as appropriate. This condition does not apply to items if the damage is due exclusively to their inspection – similar to the product inspection in a sales site. You can also avoid having to reimburse any damage to the product by following the usage instructions and treating it as if it were not your property, in addition to refraining from doing anything that could decrease its value. The items that can be sent as a package can be returned at our risk. If the products delivered are those ordered and if the price of the returned item is less than 40GBP or if at the time of cancelation, the item with the greatest value has not been paid for or the contractually established payment period has not been respected, the cost of return is paid by you. In all other cases, the return is free of charge. Any payment returned will be refunded within 30 days. For you, the period begins when you send notice of cancellation or return the item; for us, it begins when we receive it.

 Termination of right of cancelation Questions?

WE ARE VERY HAPPY TO HELP! CALL US: 020 3318 6204 Customer service hours: Monday to Friday from 10am to 4pm (GMT)

Please contact our customer service team by email